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Our Application Management services complement our experienced and proven onsite
and lower-cost outsourcing development and integration services with post implementation
and ongoing support of enterprise applications.
The key to successfully outsourcing applications and IT management is our approach:
- We ensure a quick, low-risk transition by developing and executing
plans for shifting services, people and assets while maintaining business continuity,
focusing on innovation and forward looking initiatives.
- During the transition process, we monitor, track and report progress
at the individual, team and business levels.
- A dedicated Technical Program Manager (TPM) provides a single-point
of accountability; overseeing the transition process and ensuring service levels
and operational expectations are met.
Our Application Management Services provide a wide array of capabilities, including:
- Production support:
break/fix, level 2 and 3 help desk, problem management
- Application maintenance: performance monitoring,
patches, user testing
- Service management: client support, change
management, service reporting
- Small-scale enhancements:
release management, user requests, application advice
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